Privacy Policy

Last Updated: October 2023

At Swiss VPS Elite, we prioritize the privacy and security of our clients. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our high-performance hosting and domain services.

1. Information We Collect

We collect information to provide better services to our users. This includes:

Personal Identifiable Information (PII): Name, email address, phone number, and physical address provided during account registration.
Billing Information: Credit card details, billing address, and transaction history (processed through secure, encrypted payment gateways).
Technical Data: IP addresses, browser type, server logs, and performance metrics related to your VPS usage.
Domain Registration Data: Information required by ICANN for domain ownership records.

2. How We Use Your Information

Your data is used strictly for the following purposes:

To provision and manage your VPS servers and domain names.
To process payments and prevent fraudulent transactions.
To send technical alerts, security updates, and administrative messages.
To provide 24/7 priority customer support.
To comply with legal obligations and Swiss data protection regulations.

3. Data Protection & Security

True to our Swiss heritage, we implement industry-leading security measures:

Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Physical Security: Our Tier IV data centers are protected by biometric access and 24/7 surveillance.
No Unauthorized Access: We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Domain Registration (WHOIS)

When you register a domain, certain information is required to be added to the public WHOIS database as per ICANN regulations. However, we offer WHOIS Privacy Protection to mask your personal details from the public eye if selected during checkout.

5. Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though some features of our portal may not function properly.

6. Your Rights (GDPR Compliance)

Under global data protection laws, you have the right to:

Access, correct, or delete your personal data.
Object to the processing of your data.
Request the portability of your data.
Withdraw consent at any time for marketing communications.

7. Third-Party Services

We may use third-party service providers (such as payment processors like Stripe/PayPal and domain registries) to facilitate our services. These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Significant changes will be notified via email or a prominent notice on our website.

9. Contact Us

If you have any questions regarding this Privacy Policy or the security of your data, please contact our Data Protection Officer at:

Email: privacy@swiss-vps-elite.ch
Address: Bahnhofstrasse 10, 8001 Zürich, Switzerland